.support-view{height:calc(100vh - 65px);min-height:0;background:#f4f6f3;color:#21332b;overflow:hidden;--support-green:#245b45;--support-border:#e0e6e1}
.topbar-right,.support-actions{display:flex;gap:10px;align-items:center}.support-live{font-size:10px;color:#678077;padding:8px 11px;background:#eff5f1;border-radius:20px}.support-live i{display:inline-block;width:7px;height:7px;border-radius:50%;background:#46a36e;margin-right:5px}.support-icon-button{width:36px;height:36px;border:1px solid #dfe5df;background:#fff;border-radius:9px;cursor:pointer}
#support-open-count{margin-left:auto;display:grid;place-items:center;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:#d9ad68;color:#173d30;font-style:normal;font-size:9px;font-weight:bold}
.support-grid{height:100%;display:grid;grid-template-columns:310px minmax(360px,1fr) 270px;grid-template-rows:minmax(0,1fr);overflow:hidden}.support-inbox{background:#fff;border-right:1px solid var(--support-border);overflow:hidden;display:flex;flex-direction:column}.support-tabs{display:flex;padding:14px 16px 8px;gap:5px}.support-tabs button{border:0;background:transparent;padding:8px 11px;border-radius:8px;color:#78867f;font-size:11px;cursor:pointer}.support-tabs button.active{background:#eaf1ec;color:var(--support-green);font-weight:bold}.conversation-list{overflow:auto}.conversation{width:100%;border:0;border-bottom:1px solid #edf0ed;background:#fff;text-align:left;padding:16px;cursor:pointer}.conversation:hover,.conversation.active{background:#f3f7f4}.conversation-head{display:flex;justify-content:space-between;gap:8px}.conversation strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation time{font-size:9px;color:#929d97}.conversation p{font-size:10px;color:#78857e;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:7px 0}.conversation-foot{display:flex;gap:6px;flex-wrap:wrap}.support-view .pill{font-size:8px;padding:4px 7px;border-radius:10px;background:#e7f1ea;color:#326249}.support-view .pill.human{background:#fff0db;color:#8a621d}.support-view .handoff-pill{background:#fff0db;color:#8a621d}
.support-empty{grid-column:2/4;display:grid;place-content:center;text-align:center;color:#87938c}.support-empty>div{font-size:42px}.support-empty h2{font:21px Georgia;margin:12px}.support-empty p{font-size:12px}.support-thread{grid-column:2;display:flex;flex-direction:column;background:#f7f8f6;min-width:0;min-height:0}.support-thread-head{height:76px;padding:0 20px;display:flex;align-items:center;gap:11px;background:#fff;border-bottom:1px solid var(--support-border)}.customer-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#e0ece4;color:#286047;font-weight:bold}.support-thread-head h2{font-size:13px;margin:0 0 4px}.support-thread-head p{font-size:9px;color:#8a958e;margin:0}.support-badge{margin-left:auto;font-size:9px;padding:5px 8px;border-radius:12px;background:#e4f2e8;color:#2b694a}.support-messages{flex:1;overflow:auto;padding:24px}.support-view .message{display:flex;gap:9px;margin-bottom:15px}.support-view .message.customer{justify-content:flex-end}.support-view .bubble{max-width:75%;padding:10px 12px;border-radius:13px;background:#fff;border:1px solid #e1e6e2;font-size:12px;line-height:1.55;white-space:pre-wrap}.support-view .customer .bubble{background:#285f49;color:#fff;border:0;border-bottom-right-radius:3px}.support-view .agent-msg .bubble{background:#fff9ed;border-color:#eadbbd}.support-view .system{justify-content:center}.support-view .system .bubble{background:transparent;border:0;color:#8b958f;font-size:9px;padding:3px}.support-view .message small{display:block;font-size:8px;opacity:.62;margin-top:5px}
.support-reply{background:#fff;border-top:1px solid var(--support-border);padding:13px 16px}.support-reply textarea{width:100%;height:70px;resize:none;border:1px solid #cbd5ce;border-radius:10px;padding:11px;font:12px inherit;outline:none}.support-reply textarea:focus{border-color:#4f826d}.support-reply>div{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.support-reply span{font-size:8px;color:#9aa39d}.support-reply button,.support-primary{border:0;border-radius:8px;background:#285f49;color:#fff;padding:9px 13px;font-size:10px;font-weight:bold;cursor:pointer}.support-details{grid-column:3;background:#fff;border-left:1px solid var(--support-border);padding:22px 18px;overflow:auto;min-width:0}.support-details h3{font-size:12px;margin:0 0 17px}.support-mode-card{display:flex;gap:10px;padding:13px;background:#f2f6f3;border-radius:10px}.support-mode-card>span{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:#dcebe2;color:#285f49}.support-mode-card b{font-size:11px}.support-mode-card p{font-size:9px;color:#7e8b83;margin:4px 0}.support-primary{width:100%;margin:12px 0}.support-switch-row{display:flex;justify-content:space-between;align-items:center;padding:14px 0;border-top:1px solid var(--support-border);border-bottom:1px solid var(--support-border);cursor:pointer}.support-switch-row span{display:grid;gap:3px}.support-switch-row b{font-size:10px}.support-switch-row small{font-size:8px;color:#8b968f}.support-switch-row input{display:none}.support-switch-row i{width:34px;height:19px;border-radius:12px;background:#cbd3cd;position:relative}.support-switch-row i:after{content:"";position:absolute;width:15px;height:15px;left:2px;top:2px;border-radius:50%;background:#fff;transition:.18s}.support-switch-row input:checked+i{background:#347359}.support-switch-row input:checked+i:after{left:17px}.support-secondary{width:100%;margin-top:12px;border:1px solid #d9dfda;background:#fff;border-radius:8px;padding:9px;font-size:10px;cursor:pointer}.support-info{margin-top:25px}.support-info label{display:block;font-size:8px;letter-spacing:.8px;color:#929c96;margin-top:14px;text-transform:uppercase}.support-info p,.support-info code{font-size:10px;overflow-wrap:anywhere}.support-info code{color:#60746a}.conversation-empty{padding:25px;text-align:center;color:#929d97;font-size:11px}#support-toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);z-index:30;background:#173d30;color:#fff;padding:10px 16px;border-radius:9px;font-size:11px;box-shadow:0 8px 25px #0003}
@media(max-width:1050px){.support-grid{grid-template-columns:270px minmax(0,1fr)}.support-thread{grid-column:2}.support-empty{grid-column:2}.support-details{position:fixed;right:0;top:65px;bottom:0;width:270px;z-index:5;box-shadow:-10px 0 30px #0001}}
@media(max-width:680px){.support-live{display:none}.support-grid{grid-template-columns:1fr}.support-inbox{display:none}.support-grid:not(.selected) .support-inbox{display:flex}.support-grid:not(.selected) .support-empty{display:none}.support-thread{grid-column:1}.support-empty{grid-column:1}.support-actions{gap:5px}.flow-settings{padding:8px}.support-reply span{display:none}.topbar-right{gap:5px}.topbar-right .company-switcher{max-width:110px}}
.support-view .message-image{display:block;max-width:min(320px,100%);max-height:360px;border-radius:9px;margin-top:8px}
.support-grid.bot-selected .support-thread{grid-column:2/4}
.support-grid.bot-selected .customer-avatar{background:#e8edf8;color:#315796}
.support-view .pill.bot{background:#e8edf8;color:#315796}
@media(max-width:680px){.support-grid.bot-selected .support-thread{grid-column:1}}